It's very simple: follow the instructions on the touch screen, place your card close to the POS for pre-authorization and the power bank will unlock automatically. From that moment on, the rental will start!
The cost is €1.00 per 30 minutes, with a daily maximum of €6.00. You can use it all day without exceeding this limit.
Yes, a pre-authorization of €25 is taken at the time of rental. The amount is not charged immediately, but frozen on your payment method.
The system uses pre-authorisation with pay-as-you-go billing: at the end of the rental period, you will only be charged the actual amount based on the duration of use. Any difference from the pre-authorised €35 will be automatically released.
Stripe releases unused funds immediately, but the timing of the release depends on your bank or card issuer. As a rule:
Unfortunately, we cannot expedite this process, as it is handled directly by the bank.
The power bank can be returned to any VoltGo station. Simply insert it into the free slot and push it until you hear a click.
A screen will appear with a rental report and confirmation of delivery of the power bank.
If you do not return the power bank within 48 hours of rental, it becomes yours! In this case, you will be charged the full pre-authorization amount, i.e. €25.
You can still return it, but you will not be refunded.
The rate is rounded up to the nearest half hour. This means that even a few minutes beyond the next half hour will be charged. For example, if you use the power bank for 40 minutes, you will pay for 1 hour.
Each power bank comes with built-in cables compatible with most devices (Lightning for iPhone, USB-C and Micro USB for Android and others). Connect the appropriate cable and start charging right away!
Clicking the side button will activate LEDs that indicate the remaining battery level:
The power bank can be returned to any VoltGo station. Simply insert it into the free slot and push it until you hear a click. Check the display to confirm that it has been returned.
Make sure that the power bank is correctly inserted into the slot. If you do not receive confirmation, please contact our customer service team: we will assist you immediately.
The capacity is approximately 8,000 mAh, sufficient for two or three full charges, depending on your smartphone model.
Yes, you can use two cables at the same time, if the power bank allows it. For example, an iPhone and an Android device.
No. VoltGo power banks are designed to be recharged exclusively at our stations.
You can view all available locations on our website. You will find them in bars, hotels, strategic points around the city and much more.
They are splash-proof but not waterproof. Avoid direct contact with water. In case of damage, contact customer service immediately.
We only release devices with at least 60% charge. If you believe your power bank is faulty, please contact customer service.
VoltGo di LM Solutions di Megna Lorenzo – PEC: lmsolutions@arubapec.it | REA PA – 444228 | P.IVA 07063640820
