These general terms and conditions (hereinafter “Conditions”) govern the powerbank rental service provided by VoltGo, a brand owned by LM Solutions di Megna Lorenzo (VAT No. 07063640820, PEC: lmsolutions@arubapec.it, e-mail: info@voltgo.it).
The use of the service implies automatic acceptance of these Conditions. By proceeding with the rental of the powerbank, the User fully accepts the terms and conditions set forth herein. If the User does not intend to accept them, they will not be able to use the service.
VoltGo: LM Solutions di Megna Lorenzo, owner of the service.
User: the natural person who uses the powerbank rental service.
Powerbank: the portable charger subject to rental.
Pick-up and return station: the physical point where the powerbank can be collected and returned.
Rental: the usage agreement entered into between VoltGo and the User at the time of collection of the powerbank.
2.1 VoltGo provides Users with powerbanks for rental at its stations.
2.2 The rental begins when the User collects a powerbank and ends upon its return at a VoltGo station or, in any case, after 48 hours from collection.
2.3 The data recorded by the system (pick-up and return time, duration, amounts) constitute full proof of the rental and the amounts due.
3.1 The cost of the service is €1.00 every 30 minutes, with a maximum of €6.00 per day (24 hours). Prices may vary from station to station and are always visible on the terminal display at the time of rental, by clicking on “Rent via POS”.
3.2 The fee is calculated in 30-minute intervals and rounded up to the next half-hour. This means that even a few minutes beyond the next half-hour interval will result in a charge for the full half-hour. (Example: a 40-minute use results in the payment of 1 hour.)
3.3 At the time of collection, a pre-authorization of €25.00 is made on the payment card provided by the User. The amount of the pre-authorization may vary from station to station and is always visible on the terminal display at the time of rental, by clicking on “Rent via POS”.
3.4 At the end of the rental, only the actual amount based on the duration of use will be charged. Any difference with respect to the pre-authorization will be automatically released.
3.5 In case of failure to return the powerbank within 48 hours, the full amount of the pre-authorization (see art. 3.3) will be charged as compensation for non-return.
3.6 All payments are made exclusively by credit/debit card. Cash or other methods are not accepted.
3.7 Some stations may offer promotions that include free rental minutes. Such promotions may vary daily and all related information is visible on the display at the time of rental, by clicking on “Rent via POS”.
3.8 Certain terms and conditions, promotions, time limits on use, pre-authorisation amounts or operational procedures relating to the service may vary depending on the specific station or commercial partner and will be shown to the User on the station display, on the hire interface and/or via a dedicated QR code before the hire is completed. These specific terms and conditions form an integral part of these General Terms and Conditions.
4.1 The maximum rental duration is 48 hours from the time of collection.
4.2 After this period without return, the rental agreement is considered terminated and the powerbank becomes the property of the User, without prejudice to the charge of the full amount of the pre-authorization referred to in art. 3.4.
5.1 The User is solely responsible for the powerbank from the time of collection until its return.
5.2 The User undertakes to use the powerbank with care and diligence, avoiding:
tampering, modifications or disassembly;
exposure to water, fire, impacts or weather conditions;
connection to faulty or incompatible devices;
improper use or use for purposes other than charging portable electronic devices;
transfer or sub-rental to third parties.
5.3 The User must check the condition of the powerbank at the time of collection. In case of obvious anomalies or malfunctions, it must be returned immediately and reported. Subsequent use implies acceptance of the device’s condition.
5.4 In case of loss, theft or damage, VoltGo will charge the full amount provided for in the pre-authorization at the time of rental (see art. 3.3). In case of theft, the User is required to immediately file a report with the Authorities and send a copy to VoltGo.
5.5 The User declares and warrants the following:
a) They are responsible for every rented powerbank and for anyone who uses it;
b) They will use the powerbank with care, diligence and in accordance with the instructions provided by VoltGo;
c) They will diligently safeguard the powerbank;
d) Before use they will check its integrity and absence of anomalies;
e) They will not intentionally destroy, damage or retain the powerbank;
f) They will not use the powerbank in adverse weather conditions nor expose it to heat sources or liquids;
g) They will not disassemble nor connect the powerbank to faulty devices;
h) They accept that VoltGo is not responsible for any damage to recharged devices;
i) They will not use the service for fraudulent or illegal purposes;
l) They will not attempt to compromise the integrity of VoltGo systems or access them without authorization.
5.6 The User undertakes to indemnify VoltGo from any liability, cost or claim made by third parties as a result of the use of the service.
5.7 Liability for physical damage and safe use:
5.8 Reporting thefts or accidents:
The User must immediately contact VoltGo and, if necessary, the local authorities (police) in case of theft of the powerbank or an accident resulting in personal injury.
6.1 VoltGo does not guarantee:
continuous availability of powerbanks in all stations;
proper functioning of the service in case of technical failures, internet network malfunctions, lack of electricity supply or other factors not attributable to VoltGo;
that the charge level of the powerbank will always be sufficient for the User’s needs.
6.2 VoltGo is not liable for indirect damages, data losses, inability to use personal devices, or other harm resulting from the use or inability to use the service.
6.3 VoltGo’s liability is limited to cases of willful misconduct or gross negligence only.
6.4 VoltGo is exclusively responsible for the direct damages actually suffered by the User due to a breach attributable to VoltGo, up to an amount not exceeding what the User paid for the rental.
6.5 VoltGo is not obliged to provide insurance in relation to the use of the powerbank. The User remains responsible for any damage to persons, property or devices, as well as for any fines or costs arising from the use of the service.
6.6 Within the maximum limits permitted by law, VoltGo and its agents, collaborators, representatives, partners or suppliers are not responsible for:
special, indirect or consequential losses or damages, loss of production, profits, revenues, contracts or reputation;
direct or indirect damages, losses or costs arising from the use, inability to use or malfunction of the App, the Website or the service.
6.7 In the event that legal provisions prohibit, in whole or in part, the stated limitations of liability, these will be considered non-applicable. In such cases, VoltGo’s total liability will in any event not exceed the total amount paid by the User for the rental subject to the damage.
7.1 The User acknowledges and accepts that the use of the VoltGo service is at their own risk. The service is provided “as is” and “as available”.
7.2 The powerbanks provided comply with European directives regarding CE marking and VoltGo ensures their maintenance and repair. However, this does not imply that the devices are always free of anomalies.
7.3 VoltGo does not guarantee that:
the service will meet the User’s specific needs;
the service will be continuous, timely, secure or error-free.
7.4 No communication, written or oral, from VoltGo may constitute a guarantee not provided for in these Conditions.
7.5 VoltGo, its collaborators, partners and suppliers cannot be held liable to the User for direct, indirect, incidental, special or consequential damages (including loss of profits, goodwill, data or other intangible losses), even if VoltGo was advised of the possibility of such damages, arising from:
use or inability to use the service;
unauthorized access to or alteration of User data;
activities covered by these Conditions;
any other matter related to the VoltGo service.
7.6 In no event shall VoltGo’s total liability exceed the amount actually paid by the User for the rental service subject to the claim.
8.1 The right of withdrawal is not applicable once the use of the service has begun, as it constitutes a service already rendered.
9.1 The personal data provided by the User are processed in compliance with Regulation (EU) 2016/679 (GDPR).
9.2 The full privacy notice on data processing is available on the VoltGo website.</
10.1 VoltGo reserves the right to modify these Conditions at any time. Changes will take effect upon their publication on the official website.
11.1 The contract is governed by Italian law.
11.2 For disputes with consumers, the competent court will be that of the User’s place of residence or domicile. In all other cases, the exclusive court will be that of Palermo.
12.1 VoltGo shall not be held liable for delays, interruptions, or malfunctions due to force majeure events beyond its control (network issues, connection, electricity, natural disasters, strikes, governmental acts, etc.).
13.1 By using the rental service, the User declares that they have carefully read and automatically accept these General Conditions. Therefore, the use of the service constitutes a binding acceptance of all the articles listed above.
13.2 The User confirms that they have been informed of the financial and operational terms of the service via the station display, the hire interface and/or a dedicated QR code accessible prior to completing the hire. Continued use of the service constitutes acceptance of these General Terms and Conditions and of any specific terms applicable to the individual station.
Updated on 20/05/2026
VoltGo di LM Solutions di Megna Lorenzo – PEC: lmsolutions@arubapec.it | REA PA – 444228 | P.IVA 07063640820
